WD My Passport Hard Drive Is Not Showing Up on a Mac: How to Fix

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wd my passport is not showing up on mac

WD hard drive not showing up on your Mac? It’s more common than you think. Fortunately, it might just be an easy fix depending on what caused it.

Below, we quickly discuss the 4 possible reasons why your WD My Passport for Mac is not working. We also wrote a list of all the (free) fixes ordered by difficulty with step-by-step instructions and screenshots to guide you along the way.

Finally, we show you how to restore data from a newly formatted drive should formatting be the only way. Read on.

Why WD My Passport Won’t Show Up on Mac

Diagnosing your drive will give you a better idea on how to avoid this problem in the future. There are 4 common reasons why WD My Passport is now showing up on your Mac:

  • macOS display settings. macOS lets users decide what devices they want to be displayed both in Finder and on the desktop. Maybe you changed these settings and you didn’t notice. We’ll show you how to change it back in the next section.
  • Drive not mounting. macOS needs to mount your drive not only to be able to read and write data to it, but even just to recognize it. There are a bunch of plausible reasons why your WD My Passport for Mac is not recognized – in fact, fixing a non-mounting drive is easier than diagnosing it. We included all possible solutions in the next section.
  • Corruption. Corruption can cause your drive not to mount properly or even initiate a connection with your Mac. Corruption can also be caused by many things: virus infections, improper ejection, buggy software, and more.
  • Physical damage. WD My Passport drives are susceptible to heat damage, waterlogging, and scratches as a result of dust, debris, or dropping/bumping it. This can cause corruption and other logical damage that usually result in data loss.

How to Fix WD My Passport That Isn’t Showing Up on Mac

Depending on why your Western Digital hard drive is not showing up on your Mac, there are multiple fixes we can try. We ordered this list by difficulty, so you can try them one by one.

Fix #1: Check Your Display Settings for External Drives

First, let’s make sure that your drive isn’t just hidden. macOS allows users to change what devices get displayed both on the desktop and in Finder. So if you’re expecting to see your drive in those places but it only appears in Disk Utility (Finder > Applications > Utilities), this may be the case. To unhide your drive from Finder and your desktop, do this:

While Finder is open, hit Finder > Preferences on the Apple menu bar. In the “General” tab, make sure “External disks” is selected.

General tab in the Finder Preferences window

In the “Sidebar” tab under “Locations”, make sure “External disks” is selected.

Sidebar tab in the Finder Preferences window

Fix #2: Reboot Your Mac

Your Mac could have gotten stuck while refreshing itself in the process of mounting your drive. This is especially true if your WD My Passport for Mac is not showing up when you have a lot of apps open. This means macOS ran out of enough resources to mount your drive.

Reboot it and avoid opening too many apps while working with your drive.

Fix #3: Use Another Cable/Port/Mac

This may seem obvious, but try swapping cables and ports. Macs are notoriously vulnerable to dust and debris, so it’s not impossible that a dirty port is preventing your Mac from recognizing the WD My Passport. Cables are also easy to break but don’t always show damage on the outside. You can also try cleaning your equipment with a dry microfiber cloth.

If you already cleaned your ports and connectors and you’ve tried multiple cables, connect your WD My Passport to another Mac.

Fix #4: Use Disk Utility’s First Aid Tool

Even if your WD My Passport is not showing up on your desktop or in Finder, it may show up in Disk Utility. Disk Utility’s First Aid tool automatically scans for and repairs file system errors, and has helped many users fix their corruption problem.

Launch Disk Utility (Finder > Applications > Utilities), select your drive, and click “First Aid.”

First Aid button in the Disk Utility window

Fix #5: Reset Your Mac’s NVRAM (For Intel-based Macs)

NVRAM (nonvolative random-access memory) stores data about device connections. This includes startup disks and external disks. Resetting NVRAM will let your Mac redo its connection with your hard drive with a fresh memory.

For Apple Silicon Macs, there’s no way to manually reset your device’s NVRAM. Your Mac will do it for you automatically.

To reset your Mac’s NVRAM, turn off your device. Then power it up and immediately hold the following keys: (CMD + Option + P + R). On older Macs, let go once you hear the second chime. For T2 Macs, let go once you see the logo appear the second time.

💡 This is a great fix to try for external device problems, such as if your USB pen drive or SD card is not showing up on your Mac or you notice missing data.

Fix #6: Use a Compatible Format

macOS is only fully compatible with FAT32, ExFAT, and Apple-based formats like HFS+ and APFS. Other formats may prevent macOS from writing to the drive or even recognizing it. In Finder, right-click your drive and click “Get info” to find out what format your drive uses. If it uses a non-compatible format, you’ll need to reformat it.

Launch Disk Utility (Finder > Applications > Utilities), select your drive, and click “Erase.” We suggest using the ExFAT format for maximum compatibility.

Disk Utility erase drive dialogue

Formatting or reformatting a drive totally wipes the data on the disk. Fortunately, you can recover data from a formatted disk. Make sure to read the data recovery section of this article before proceeding.

Fix #7: Format Your WD My Passport Drive

If none of the above fixes work, your last resort is to format your drive. This should clean up everything from file system errors to viruses. Unfortunately, this also means that the process will wipe your data.

Erase button in the Disk Utility window

How to Recover Data from WD Drive that Isn’t Showing Up

If you ended up having to format your drive, you’ll notice that it’s empty – after all, wiping the data on your drive is part of the process. Fortunately, we can restore data from formatted drives using data recovery software.

For this article, we’ll be using Disk Drill. Like Disk Utility, Disk Drill can usually detect a drive even if it doesn’t show up in Finder. We use Disk Drill a lot for Macgasm articles because of its excellent recovery rate and beginner-friendly GUI (graphical user interface), making it the perfect demo software for our readers. Here’s how to use it:

If your WD passport is not showing up in Disk Utility, Disk Drill won’t be able to recognize it either. Try the fixes in the last section of the article to get your WD My Passport or WD My Passport Ultra drive to show up first.

Step 1. Download and install Disk Drill.

Step 2. Open Finder > Applications, and double-click the Disk Drill icon.
Disk Drill app in the Finder Applications window

Step 3. Select your WD drive and click “Search for lost data.”
Disk Drill drive selection screen

Step 4. Once Disk Drill is done scanning your drive, click the “Review found items” button.
Disk Drill scanning screen

Step 5. Find the files you need faster by using the filters in the left sidebar or typing file names or extensions in the search bar.
Disk Drill file selection

Step 6. You can also preview your files. Hover your mouse pointer to the right of any file name and click the eye button to open a separate preview window.
Disk Drill WD drive file preview

Step 7. Tick the boxes beside the files you want to restore, then click “Recover.” You can also leave all the items blank and click “Recover All.”
Disk Drill file selection

Step 8. Use the dropdown menu to select a folder on your computer where Disk Drill will save the recovered files. Then, click “OK.”
Disk Drill save dialogue

Disk Drill Basic for Mac doesn’t offer free data recovery. However, you can preview as many files as you want for free. This is great for figuring out if your files are actually salvageable. Free data recovery exists, but they all have their own limitations.

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