Apple has just opened a replacement for Apple TVs that are experiencing Wi-Fi issues. Earlier today, the company informed official Apple Stores as well as third-party retailers about the issue. The affected third-generation Apple TVs have been experiencing issues that make them unable to connect to or join a Wi-Fi network or they may experience intermittent or dropped connections.
Apple made the following statement to its retailers:
Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection.
Not all third-generation Apple TVs are affected by this issue. In fact, only a small number of the set-top boxes are eligible for replacement. Apple has given a list of eligible device serial numbers to its retailers. This list can be viewed below. However, if you’ve being experiencing shoddy Wi-Fi on your Apple TV, we’d recommend bringing it to your local Apple Store regardless of its serial number.
Apple will probably be replacing the defective Apple TVs with the slightly tweaked third-generation Apple TV that slipped through the FCC back in January. The tweaked model features an upgraded Broadcom wireless chip that almost definitely fixes the issues reported.
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