It’s pretty obvious that a lot of people are unhappy with Final Cut Pro X, and while we don’t agree with most of the crying, there are some pretty legitimate reasons why someone might not be so happy with the software package.
It turns out that Apple may be starting to do something about all of those unhappy customers — Apple is offering refunds to those who have filled out complaints using the Mac App Store Customer Service form.
Reports are surfacing online that some customers have been about to get a full refund, despite Apple’s sales policy that “All sales are final.”
Here’s a reply from an Apple support staff worker to a customer:
[quote]“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”[/quote]
But it’s not all roses either. Some people are complaining that they haven’t been able to get a refund yet, and instead have taken to the support forms to get answers.
First, no refunds on a product purchased online should be illegal in every and any state. The more we move to a digital distribution method for software, the more this will become a problem, especially when you consider there’s no longer any way to get trials for software if you’re relying on the Mac App Store.
This “final sale” policy is going to become a much larger problem once the masses start dropping a couple hundred dollars on applications that don’t live up to their standards.
Before the Mac App Store, Apple would let you download trials of applications like Aperture and iWork, now, well not so much.
Apple needs to figure this one out. Most people can handle a crappy app for a dollar, but with an application now at $299.99, this is a major problem.
We have a very hard time understanding how someone can hate a piece of software so deeply after not even a week of use. We get it. Professionals may like or dislike the new package, and they’re probably the only people on the planet who have a right to comment to this point, but here’s a question: How many professionals have you seen complain about Final Cut Pro X in public?
Some have aired some annoyances, but most, from my viewpoint, have refused to comment until they can spend more time with the application. A week doesn’t cut it for them. They need to know the ins and outs.
Right now, not many people actually know the ins and outs. The only things they’ve done is gone looking for what’s missing. We’re going to give it some time before we weigh in on the success of Final Cut Pro X. Heck, spending five seconds on the Mac App Store, looking at the ratings, reveals a very polarized opinion with this application. The ratings are pretty much split between good and bad reviews.
Here’s my favorite quote from one of the reviews by Adam Grand:
[quote]Take the negative reviews with a grain of salt: They are coming from crusty old editors stuck in the past and afraid to open their mind. This FCP is ridiculously good. [/quote]
See why it’s hard to make a judgement call? People either absolutely love it, or absolutely hate it, and right now the haters are clearly the more vocal of the bunch.
Anyway, I digress.