Apple’s T-MagSafe adapter has been known to have some problems, most notably fraying where the cord meets the adapter. Today, Apple has update their support document on the issue, and they now offer some steps to getting your cable replaced, and your money refunded.
As usual, your avenues for resolution include:
- Finding an authorized Apple service provider
- Contacting Apple’s tech support
- Visiting a retail store
The change has come about because of the resolution of a class-action lawsuit on the issue. Apple has agreed to either offer full or partial refunds to customers who purchased replacement MagSafe adapters. Apple will pay customers who purchased a new adapter within one year of purchasing their laptop $79.00, in the second year $50.00, and in the third year $35.00.
From the MagSafe Power Adapter Litigation Web site:
[quote]The settlement will provide a cash payment if you are the original owner (by purchase or gift) of certain Apple MacBook or MacBook Pro computer models (“Subject Computer”) or separately purchased an Apple 60W or 85W MagSafe MPM-1 (“T”) Power Adapter (“Adapter”), your Adapter showed signs of Strain Relief Damage, and you purchased a Replacement Adapter within the first three years following the initial purchase of the Subject Computer or Adapter. If the court approves the settlement, you may be entitled to a cash payment in the following amounts depending on whether you purchased your Replacement Adapter during the first, second or third year following the initial retail purchase of the Subject Computer or Adapter: (a) first year, the actual amount you paid (excluding taxes and shipping/handling fees) up to a maximum of $79; (b) second year $50; (c) third year $35. There is a limit of three refunds per Subject Computer. You may also be able to obtain a Replacement Adapter at no charge from Apple if your Adapter shows signs of Strain Relief Damage now or in the future. [/quote]
If you’re looking for more information, you can check out Apple’s support page for the adapter.