Apple doing us a favor with call center on-hold monitoring app

Apple has patented a call-center monitoring application for the iPhone. Instead of sitting on hold in a queue, waiting for a representative for a half hour, you would get a visual notification from your phone. The iPhone would then provide queue time information, like the average waiting time for the call center.

Apple’s new method of on-hold monitoring will let you get back to work or play some games while you’re waiting on your phone. The iPhone would monitor the line with speech recognition software to detect when an operator is finally on the line, then give you the opportunity to return to the call.

If your carrier is anything like mine, and you find yourself talking to customer service every single month, this patent comes as great news. Hopefully it’s something we see sooner than later.

Article Via Patently Apple

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