Sprint explains its reasoning for the cuts is that its userbase has recently decreased after the shutdown of its Nextel network, so there’s fewer people to serve. The company also said, “Customer complaints have decreased, and satisfaction levels are higher, requiring fewer positions.” Personally, using increased customer satisfaction levels as a reason to get rid of customer service jobs seems sort of counter-intuitive.
Roughly a third of the 800 employees are located within Texas, in Forth Worth, Irving, and Temple.
Regardless of the cuts, Sprint says that it still plans to keep its workforce around the current size of 40,000. “Sprint continues to hire new employees into positions that support our corporate strategy.”