Comments on: Is Apple Care worth the price?

By: macpug

macpug — Fri, 19 Dec 2008 09:07:37 +0000

I'll be the first to admit how much I hate warranties and I rarely ever get them. However, I've always gotten them on my Macs. I've only needed it a couple of times, but it really paid off when I did.

Also, I worked as a member of the Genius team for a few years at Apple. We could usually get repairs for free and just pay for the parts. Thing is, unless you just need a cable or something (unlikely) the least expensive parts cost quite a bit. Take my word for it, AppleCare is more than worth it.

Also, esp. for laptops, if you sell one to upgrade in a couple years, you can usually get a good bit more for it if you have AppleCare because the buyer knows they will have the security of a warranty. I just sold an almost 3-year old iBook for $600 because it still had 6 months of AppleCare on it.

By: John S

John S — Fri, 12 Dec 2008 22:23:47 +0000

I am not sure why Apple Care is recommended so much? Most people hate extended warranties.
That is what Apple care is all about. Dell offers 1 yr phone support too. Why does Apple only give you 90 days? They don't seem to back up their computers very well. Not unless you care to pay for it. That to me is not very customer oriented.

By: macgasm

macgasm — Fri, 14 Nov 2008 16:41:35 +0000

Excellent points. How cool would it be to be able to use apple juice to run your mac… ;)

By: TheMacMommy

TheMacMommy — Fri, 14 Nov 2008 06:24:42 +0000

Re: Is Apple Care worth the price?

By: eric

eric — Tue, 11 Nov 2008 02:57:53 +0000

If it was like the service I received on Chat available only – for .MAC, I wouldn't make the investment. There was a 4.5 hour waiting period only to be eventually connected to someone who barely knew what electricity was.

By: zemote

zemote — Mon, 10 Nov 2008 22:18:43 +0000

I recommend apple care on laptops, well worth it. Doesn't usually matter on a desktop.

By: Bill

Bill — Mon, 10 Nov 2008 02:12:40 +0000

Get AppleCare. They take care of you for a full three years. It's crazy not to get it.

By: Frank

Frank — Sun, 09 Nov 2008 21:02:00 +0000

I had Applecare on my Pismo and G4 Aluminum and didn't need it, as the problems happened within the first year (screen on the Pismo and motherboard on the G4). I didn't have it on my PB 5300, which was the one where I really needed it — screen, hinges, HDD, floppy drive. What a mess that machine was.

markzero's point about first generation machines is well taken.

By: fenston

fenston — Sun, 09 Nov 2008 07:29:11 +0000

it just comes down to: if your machine has a problem, do you fix it or replace it? Unless you replace it, EVERY time, get Applecare. Pays for itself with the first repair. If you're really tight with cash, I agree you can hold out until the end of the first year – when I buy a new machine, I just put its Applecare anniversary in iCal as the first entry.

With the exception of Dells (and Apples), pretty much any non-trivial (hard drive, RAM) failure is a mess to get fixed even under warranty – you either have to give up your machine for weeks, or deal with the likes of the “Geek Squad”… Neither of which is a very good experience.

If you value your time at all, or use your machine to get paid, get the Applecare, period.

By: Partners in Grime

Partners in Grime — Sat, 08 Nov 2008 23:50:30 +0000

I never used to buy AppleCare, but I do now, and I sleep a whole lot easier. I recommend it â€”especially for laptops.

By: macgasm

macgasm — Fri, 07 Nov 2008 19:35:47 +0000

that's an excellent point about first version machines. I think that would be the one caveat that convinced me to actually purchase apple care

By: markzero

markzero — Fri, 07 Nov 2008 19:31:30 +0000

I have a G4 Mini that's never had trouble, and that I never got the warranty for, but I can attest that AppleCare may as well be mandatory if you buy a laptop or any first generation product, especially recently. I'd never bought a laptop warranty before because I am very careful with my gear, but some friends told me about problems they'd had. So I bought coverage at the last minute for my MacBook… and it's been in for repairs several times for defects since then. Good news, though: you don't have to pay Apple's retail price for AC. I got mine at A____n for $50 off, and there's other places that will sell it discounted as well. Just be careful to buy the right box for the product you have.